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ArtsAndCraftsRugs.net

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#2) Call us at 509 535 5098. If you go to voice mail please leave a message...we'll call back shortly. Yes, you can talk to a real person! Hours of operation: 10 to 4 Monday-Thursday pacific time, excluding Federal holidays.

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Return and cancellation policy:
If you wish to return an item you must call for instructions. Items returned without authorization will be refused. We offer a 3 day trial period on all rugs. This does not apply to custom made rugs, which are non-returnable. Items must be returned within 3 days of receipt, and be fully insured. Shipping charges are not refundable. Returns sent to the wrong address, either through customer error or through the customer not calling for instructions will incur additional shipping which will be passed long to the customer in the form of a reduction of the refund amount. Full credit will not be issued if item is stained, shows wear, is not in resalable condition, or has been damaged. Items that were damaged by your shipper are not eligible for refund. You will need to collect compensation from the shipper yourself through the insurance coverage you purchased from them. In that event, we will hold the item for 6 months in the event your shipper wants to inspect it. Some items are not returnable including all custom items and discontinued items. Cancelled orders are subject to a cancellation fee of 6% of the total order amount. If you have any questions about return policies or cancellation fees affecting an item please ask for a clarification at or before the time of order. Thanks!

The minimum restocking fee on all items is 6%. Some items have a higher restocking fee and are shown below.

restocking fees:
Kensington Gardens collection: 15% if returned without authorization,25% if ordered without getting sample first
California Mission rugs: 20%
Heirloom rugs: 20%
Craftsman View: 15% if returned without authorization,25% if ordered without getting sample first
Craftsman Floral arts and crafts rugs: 15% if returned without authorization,25% if ordered without getting sample first
Rustic Ambience rugs: 15% if returned without authorization

Rugs purchased with a free shipping promotion will have the store to customer shipping deducted if returned for refund